Comprehensive Governance, Compliance & Insights for Workplace from Meta

Workplace from Meta has been called “Facebook for businesses,” and it has many similar features to the social media platform, including a newsfeed, one-on-one and group chat, and video chat. Companies can also build Knowledge Libraries, segment employees into smaller groups and host virtual meetings in video conference rooms.

The Knowledge Library is a repository of key resources within a company’s Workplace from Meta environment. Each Workplace customer can build their own Knowledge Library and use it to publish resources such as employee handbooks, training documents and HR handouts. Each item in the Knowledge Library can be made available to all employees or configured via permission settings by department, job title, location and more.

The Metaverse is a Virtual Reality (VR) environment that has exciting potential as a new way of enabling remote work and collaboration. While Workplace from Meta serves a similar purpose, Workplace from Meta and the Metaverse are not currently connected.

Meta has invested heavily in data security features for Workplace. Some security measures include data encryption in transit, malicious file and link detection and audit logs. Workplace from Meta also enables additional security features through third-party API integrations like Aware. Aware gives Workplace users the ability to conduct eDiscovery, Data Loss Prevention (DLP) and customized data retention.

Workplace from Meta uses Single Sign-On (SSO) and Two-Factor Authentication (2FA) to protect the security of user accounts and reduce the risk of unauthorized access.

Workplace from Meta is compliant with the EU General Data Protection Regulation (GDPR). Workplace uses a Data Processing Addendum to all its customers and does not differentiate between EU and non-EU users for companies that enable GDPR compliance. Aware also supports GDPR compliance for Workplace by identifying user data by custodian for efficient responses to Data Subject Access Requests (DSARs) or to exercise the Right to be Forgotten.

Aware connected with your Workplace from Meta environment to ingest and analyze messages in near real time, including revisions and deletions. Artificial Intelligence (AI) insights normalized for your organization detect unusual or unauthorized behavior and automatically flag it for manual review. Using Aware, IT teams and information security leaders gain complete visibility, uncovering the blind spots of collaboration where risks lurk, and enjoy continuous insight into the Workplace ecosystem.

Aware supports eDiscovery processes in Workplace from Meta through efficient federated search that surfaces complete, contextual results with fewer false positives, making it faster and easier to resolve legal matters in Workplace. Refine results by custodian, keyword, message type and regular expression (SSN, credit card number, etc.) to accelerate time to discovery and export to DAT, CSV and PDF (singular results only) formats.

In addition to Workplace from Meta, Aware enables security, risk management and organizational intelligence functionality for all major collaboration tools, including Slack, Microsoft Teams, Zoom and WorkJam. Aware’s contextual intelligence platform connects collaboration data in a centralized, searchable repository and applies the same Artificial Intelligence (AI) and Machine Learning (ML) insights across the dataset, helping business leaders gain enhanced security and deeper understanding of their company culture in the digital workplace.

Workplace Insights is a useful tool for helping companies understand how their employees are engaging with the Workplace from Meta platform. Leaders can use Insights to learn which groups are collaborating with each other most frequently, where Workplace adoption is strongest and how engagement fluctuates by group and post. However, this analysis is provided on a by-post basis, meaning companies have to identify a post in order to learn from it. It is much harder to surface insights about subjects the company does not know to question. In comparison, Aware Spotlight surfaces organic trending themes from across the organization based on aggregate analysis of all posts, helping business leaders to understand more about the subjects they didn’t know mattered to their employees. Aware further enhances these insights using cutting-edge Natural Language Processing (NLP) and sentiment scoring to understand how different topics impact company mood and culture.