Capture sentiment, trending topics, and insights from any data source

Collaboration tools are a broad category of applications that enable teams to work together remotely. Some leading tools include Slack, Microsoft Teams, Webex by Cisco, Zoom Team Chat, Google Drive, and Workplace from Meta. These tools have changed the way that teams work, allowing asynchronous collaboration that crosses time zones and cuts through traditional business silos. Collaboration tools also support nonstandard datasets such as nonlinear structures, public/private/direct messages, gifs, emojis and more.

People Intelligence  is a type of Business Intelligence (BI) that delivers smarter, faster decision-making through deeper understanding and insight into your employees. It is the process of gathering and analyzing aggregate data about human interactions to understand trends in the company’s operations and performance, giving leaders an authentic, holistic understanding of how the business runs.  

The Voice of the Employee refers to the collective opinions, insights, and feedback from the people in your organization.  Employee listening  strategies gather and analyze employee feedback to identify areas of improvement, address concerns, and make changes to positively impact employee engagement, satisfaction, and productivity. By listening to the Voice of the Employee, organizations can proactively identify strength and weakness within the business and take action to address issues affecting morale or retention. Listening authentically to the Voice of the Employee is an important aspect of organizational success, as it can help companies create a positive work environment that fosters deeper employee engagement, loyalty, and productivity. 

Employee engagement refers to how committed and involved employees are in their roles and to their organization. Engaged employees are invested in and enthusiastic about their job and committed to achieving the organization’s goals. Within a business, high levels of employee engagement are desirable for increased productivity, improved customer experience, and reduced employee turnover rates. 

A  toxic employee is someone who consistently displays behavior that is harmful, disruptive, or negative to their colleagues, workplace culture, or company goals. This can include things like bullying, harassment, unproductive communication, or unethical conduct.

Negative employees can have a harmful impact on morale and productivity, but that is a side effect of their negative behavior. In contrast, toxicity goes beyond negativity to include behavior that is actively harmful or disruptive, such as bullying, harassment, or unprofessional conduct. Toxic employees can create a hostile work environment and may even drive away other employees, while negative employees may simply bring down the overall mood or energy of the workplace.

A toxic or disgruntled employee often seeks to harm the organization or their coworkers. They may engage in sabotage, theft, or vandalism, which can result in financial losses or damage to property. They may also spread negative rumors or engage in public criticism of the company, which can harm the organization's reputation and reduce customer trust. In addition, a disgruntled employee can create a toxic work environment that can lower morale, decrease productivity, and even drive away other employees. Finally, they may file frivolous lawsuits or make baseless complaints against the organization, which can result in legal fees, damage to the company's reputation, and other negative consequences. 

By regularly listening to employees and encouraging open communication, employers can identify potential issues or conflicts early on and take steps to address them before they escalate. This can help prevent toxic behavior from spreading or becoming entrenched in the workplace. Actively listening to concerns and taking steps to address them helps foster a more positive and supportive work environment, which can reduce the likelihood of toxic behavior. Aware enables advanced  employee listening  by surfacing the topics of greatest concern without employers needing to ask

Aware uses industry-leading, proprietary natural language processing (NLP) and AI-infused sentiment scoring to evaluate messages from collaboration tools in real time for negative, offensive, and toxic speech. The results of Aware’s AI analysis have been tested against other major competitors and against human benchmarks for accuracy, and consistently deliver near-human results, far above the next-leading AI sentiment analysis tool. Additionally, Aware’s artificial intelligence and machine learning models are trained on each specific organization, meaning they learn and understand what “normal” looks like for that environment. This gives leaders more accurate oversight and better understanding of how and when the mood shifts within their organization. 

People Intelligence insights from Aware support business leaders in improving employee experience in a variety of ways. By providing leadership with a direct line from the breakroom to the boardroom, Aware accelerates informed decision-making, ensuring employees feel listened to, heard and valued by the company. Using Aware, businesses can also proactively search for and address common sources of frustration, and initiate feedback loops that monitor how processes work and messaging is received throughout the organization.

Employee experience refers to how people engage with their workplace, including company culture, job satisfaction, and work-life balance. Employees who report a positive experience with their workplace are more likely to be highly engaged and have greater levels of job satisfaction. This means they’re more likely to remain with their current company for a longer period than people who report negative company experiences. People who do not enjoy a good employee experience suffer higher levels of job dissatisfaction and disengagement with their work. They are more likely to feel undervalued and demotivated and are at increased risk of seeking alternative employment. To attract and retain talent, businesses must invest in their people and proactively support a positive employee experience through social listening and People Intelligence measures that put the Voice of the Employee first.  

High employee retention rates benefit organizations both by reducing costs and retaining critical business knowledge. It can cost the equivalent of 30% or more of an employee’s annual salary to find, train and ramp a replacement for an outgoing worker. High turnover also negatively impacts employee morale, making it increasingly harder to attract and retain new employees in the future. Workplaces with low retention rates are characterized by negative employee experience and low engagement, and that leads to worsening customer service. 

Aware was built for collaboration. The Aware platform ingests messages in real time from all major collaboration tools, including Slack, Microsoft Teams, Webex by Cisco, Zoom Team Chat, Google Drive, Workplace from Meta and more. It infuses those messages with AI/ML insights normalized for the nuances of collaboration to deliver complete, contextual understanding of what is happening with the entire collaboration environment. As a result, Aware solves a wide range of use cases, including information governance and security, legal discovery, regulatory compliance, insider threat hunting, and more.