Employee experience teams
Capture sentiment, trending topics, and insights from any data source
Purpose-built for collaboration platforms to surveys to digital workflow solutions — and everything else in between.
Collaboration & Social Platforms
- Capture sentiment, themes and insights from inside – and outside – your digital workplace.
- Implement passive listening strategies across collaboration platforms and wherever people communicate.
- Unify your data with one-click native integrations into platforms such as Slack, Microsoft Teams, Workplace by Meta, Workjam, Zoom and Reddit.
Survey Response Analysis
- Don't spend hours reading survey responses. Get analysis in minutes.
- Upload open-ended responses from Qualtrics, Medallia, Perceptyx and Microsoft Glint, to analyze your survey data.
- Leverage automated summaries to save manual review time by using the industry’s most accurate behavioral machine learning models.
Digital Workflow Solutions
- Today’s employees use dozens of applications to get their job done.
- With Aware, you can uncover signals from those daily work conversations that happen outside of core collaboration toolsets.
- Connect to ServiceNow, Asana, Monday and any other digital workflow platform to collect valuable insights about your people, brand and business.
Gain a complete understanding of the employee experience. In minutes.
Features designed to make your job easier and your decisions faster.
Generative AI Summaries
AI-powered summaries provide actionable takeaways from across your communication ecosystem. Aware’s intuitive interface provides visibility into anonymized verbatims of messages, allowing for easy traceability of summarized data.
Behavioral Machine Learning Models
Trained on billions of collaboration messages, Aware’s proprietary ML models capture the nuance in digital conversations - even emojis. Double-click into health and sentiment, as well as the "what, when, where and why" behind communication with human-level precision.
Secure Controls & Data Governance
Know that your data is secure and only viewed by those who need it, thanks to granular role-based access control settings. Choose the level of access you have into conversation data and preserve employee privacy with anonymized results.
Elevate employee satisfaction
Thanks to Aware, our leadership team is so much more in sync with our employees. It's improved our culture significantly.
— Director, Internal Communications
The World's Best Brands Trust Aware to Power their Employee Experience Programs
Enhance employee engagement while protecting your culture
Stay ahead of the story by removing the guesswork involved with connecting with your employee base.
Understand what's shaping the employee experience
Tap into the power of passive listening to surface a 360-degree picture of how your employees feel.
Pinpoint areas of opportunity with aggregated themes, sentiment and health analysis.
Track data related to employee pain points, corporate communications, and other hot topics.
Simplify strategic decision making with detailed reporting and AI-powered summaries.
Protect your brand reputation
Strengthen workplace safety and culture by staying in front of potential organizational crises.
Create policies around key initiatives to surface real-time contextual feedback from all corners of your organization.
Identify areas of toxicity with custom conditions like patterns, phrases, sentiment, file types, and language.
Act quickly to address areas of friction and enforce company policies with automated alerts and workflows.
Supercharge your survey analysis
Close the gap from survey analysis to action by immediately analyzing employee and customer survey responses.
Easily upload, review, and segment your data for a detailed look across employee attribute, department, and more.
Understand the context, sentiment and key themes behind results, and identify what employees care about most.
Aggregate data from various sources and programs for a holistic view of your organization over time.
Drive greater impact with a purpose-built platform
Deepen employee engagement, culture, and and improve decision making with data driven insights.
Deepen employee engagement
Listen to the voice of your employees to identify and understand how topics, messaging, or events truly impact your culture and business.
Deliver a better total experience
When your employees thrive, so does your business. Proactively address barriers to providing an exceptional total experience.
Make smarter business decisions
Instant visibility into communication channels and survey results lets you make decisions driven by data, not by gut or a few loud voices.
Streamline your workflow
With the click of a button, Aware leverages native APIs and webhooks to integrate with leading HRIS and business intelligence solutions.
Extend the value of the Aware platform with seamless automation across business-critical tools – so you can focus on the tasks that matter most.
Latest blog posts
The latest news, technologies, and resources from our team.
Questions? We're here to help
Everything you need to know about the Aware platform.
What are collaboration tools?
Collaboration tools are a broad category of applications that enable teams to work together remotely. Some leading tools include Slack, Microsoft Teams, Webex by Cisco, Zoom Team Chat, Google Drive, and Workplace from Meta. These tools have changed the way that teams work, allowing asynchronous collaboration that crosses time zones and cuts through traditional business silos. Collaboration tools also support nonstandard datasets such as nonlinear structures, public/private/direct messages, gifs, emojis and more.
What is people intelligence?
People Intelligence is a type of Business Intelligence (BI) that delivers smarter, faster decision-making through deeper understanding and insight into your employees. It is the process of gathering and analyzing aggregate data about human interactions to understand trends in the company’s operations and performance, giving leaders an authentic, holistic understanding of how the business runs.
What is the voice of the employee?
The Voice of the Employee refers to the collective opinions, insights, and feedback from the people in your organization. Employee listening strategies gather and analyze employee feedback to identify areas of improvement, address concerns, and make changes to positively impact employee engagement, satisfaction, and productivity. By listening to the Voice of the Employee, organizations can proactively identify strength and weakness within the business and take action to address issues affecting morale or retention. Listening authentically to the Voice of the Employee is an important aspect of organizational success, as it can help companies create a positive work environment that fosters deeper employee engagement, loyalty, and productivity.
Why is employee engagement important?
Employee engagement refers to how committed and involved employees are in their roles and to their organization. Engaged employees are invested in and enthusiastic about their job and committed to achieving the organization’s goals. Within a business, high levels of employee engagement are desirable for increased productivity, improved customer experience, and reduced employee turnover rates.
What is a toxic employee? How is toxicity different to everyday negativity?
A toxic employee is someone who consistently displays behavior that is harmful, disruptive, or negative to their colleagues, workplace culture, or company goals. This can include things like bullying, harassment, unproductive communication, or unethical conduct.
Negative employees can have a harmful impact on morale and productivity, but that is a side effect of their negative behavior. In contrast, toxicity goes beyond negativity to include behavior that is actively harmful or disruptive, such as bullying, harassment, or unprofessional conduct. Toxic employees can create a hostile work environment and may even drive away other employees, while negative employees may simply bring down the overall mood or energy of the workplace.
What damage can a disgruntled employee do to an organization?
A toxic or disgruntled employee often seeks to harm the organization or their coworkers. They may engage in sabotage, theft, or vandalism, which can result in financial losses or damage to property. They may also spread negative rumors or engage in public criticism of the company, which can harm the organization's reputation and reduce customer trust. In addition, a disgruntled employee can create a toxic work environment that can lower morale, decrease productivity, and even drive away other employees. Finally, they may file frivolous lawsuits or make baseless complaints against the organization, which can result in legal fees, damage to the company's reputation, and other negative consequences.
How can employee listening strategies counteract toxic employees?
By regularly listening to employees and encouraging open communication, employers can identify potential issues or conflicts early on and take steps to address them before they escalate. This can help prevent toxic behavior from spreading or becoming entrenched in the workplace. Actively listening to concerns and taking steps to address them helps foster a more positive and supportive work environment, which can reduce the likelihood of toxic behavior. Aware enables advanced employee listening by surfacing the topics of greatest concern without employers needing to ask
How does Aware detect toxic employees in collaboration tools?
Aware uses industry-leading, proprietary natural language processing (NLP) and AI-infused sentiment scoring to evaluate messages from collaboration tools in real time for negative, offensive, and toxic speech. The results of Aware’s AI analysis have been tested against other major competitors and against human benchmarks for accuracy, and consistently deliver near-human results, far above the next-leading AI sentiment analysis tool. Additionally, Aware’s artificial intelligence and machine learning models are trained on each specific organization, meaning they learn and understand what “normal” looks like for that environment. This gives leaders more accurate oversight and better understanding of how and when the mood shifts within their organization.
How does Aware support a better employee experience?
People Intelligence insights from Aware support business leaders in improving employee experience in a variety of ways. By providing leadership with a direct line from the breakroom to the boardroom, Aware accelerates informed decision-making, ensuring employees feel listened to, heard and valued by the company. Using Aware, businesses can also proactively search for and address common sources of frustration, and initiate feedback loops that monitor how processes work and messaging is received throughout the organization.
Does employee experience affect employee retention rates?
Employee experience refers to how people engage with their workplace, including company culture, job satisfaction, and work-life balance. Employees who report a positive experience with their workplace are more likely to be highly engaged and have greater levels of job satisfaction. This means they’re more likely to remain with their current company for a longer period than people who report negative company experiences. People who do not enjoy a good employee experience suffer higher levels of job dissatisfaction and disengagement with their work. They are more likely to feel undervalued and demotivated and are at increased risk of seeking alternative employment. To attract and retain talent, businesses must invest in their people and proactively support a positive employee experience through social listening and People Intelligence measures that put the Voice of the Employee first.
What are the benefits of high employee retention?
High employee retention rates benefit organizations both by reducing costs and retaining critical business knowledge. It can cost the equivalent of 30% or more of an employee’s annual salary to find, train and ramp a replacement for an outgoing worker. High turnover also negatively impacts employee morale, making it increasingly harder to attract and retain new employees in the future. Workplaces with low retention rates are characterized by negative employee experience and low engagement, and that leads to worsening customer service.
What other use cases does Aware support in addition to employee experience?
Aware was built for collaboration. The Aware platform ingests messages in real time from all major collaboration tools, including Slack, Microsoft Teams, Webex by Cisco, Zoom Team Chat, Google Drive, Workplace from Meta and more. It infuses those messages with AI/ML insights normalized for the nuances of collaboration to deliver complete, contextual understanding of what is happening with the entire collaboration environment. As a result, Aware solves a wide range of use cases, including information governance and security, legal discovery, regulatory compliance, insider threat hunting, and more.