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Real-Time Security, Compliance & People Insights for Webex by Cisco

Aware is an all-in-one governance, e-Discovery, DLP and intelligence platform for Webex by Cisco. Secure your enterprise by removing risk, enabling legal workflows, analyzing organization sentiment and delivering authentic, continuous insights from collaboration conversations at scale.

Safeguard your valuable data with Data Loss Prevention (DLP) capabilities, digital forensics and behavior analytics to limit unauthorized exfiltrationk

The legal controls you need to quickly access all your data, including eDiscovery, data holds and federated search capabilities

Get proactive about compliance with automated workflows that enforce acceptable use policies and centralize governance and retention controls

Listen authentically to your people with cutting-edge sentiment analysis, toxicity detection, behavioral trend insights and next-gen social listening


Aware's Integration Capabilities

Real-Time Security for Webex by Cisco

Aware intelligent collaboration platform brings real-time information security and compliance adherence to employee conversations in Webex by Cisco.

Proactive Data Loss Prevention (DLP)

Automate Data Loss Prevention (DLP) with smart workflows that analyze every message in Webex by Cisco and flag risks for near real time DLP.

Insider Threat Detection

Improve your risk posture in Webex by Cisco with Artificial Intelligence (AI)-infused insights backed by the latest data science to uncover insider threats.

Forensic Research and Investigations

Expedite search and refine results with granular filtering capabilities to reduce the scope of investigations and streamline security operations.

Compliance for Webex by Cisco

Aware for Webex by Cisco provides comprehensive compliance adherence and information governance from a single, centralized source of truth.

24/7 Compliance Automations

Stay compliant around the clock with automated workflows that ingest messages in near real time to react faster to regulatory or policy noncompliance.

Centralized Information Governance

Implement compliance controls across your entire Webex by Cisco ecosystem from a centralized platform for simple, effective governance, including automated data retention and records purging.

eDiscovery & Data Holds

Perform eDiscovery and execute one-click legal holds in Webex Messaging and retain a complete history of messages, revisions and deletions for a single source of truth.

Organizational Intelligence for Webex by Cisco

Prioritize your people by getting deeper insight into the topics that matter most with insights from industry-leading Natural Language Processing (NLP) and sentiment analysis.

Next-Level Operational Intelligence

Cut through slow business silos and reporting hierarchies and surface immediate feedback on how business processes, features and equipment function.

Employee Experience & Engagement

Enhance employee experience and speak directly to the topics trending across the enterprise with sentiment analysis normalized for your company.

Business Initiative Insights

Track the roll-out and adoption of new business initiatives and understand where confusion and roadblocks exist with targeted employee listening.



When was Webex founded?

Webex was founded in 1995. The company was acquired by Intranets.com in 2005 and by Cisco Systems two years later.

Where is the chat feature located in Webex by Cisco?

Messaging is available in the Webex App. Public spaces are discoverable rooms where groups of employees can collaborate across teams and business silos. Users can also create private spaces for smaller Webex teams to collaborate or send direct and group messages.

Are Webex by Cisco messages private? Does Webex save private chats?

Webex by Cisco takes user privacy seriously. All messaging and file sharing is end-to-end encrypted as standard, preventing messages from being intercepted and read by people outside your organization. Webex customers can also opt-in to two-factor authentication (2FA) or multi-factor authentication (MFA) to further enhance privacy and security.

What is the difference between Webex by Cisco and Teams? Do Webex and Teams integrate?

Webex by Cisco and Microsoft Teams are both collaboration tools widely used by many of the world’s largest companies for internal and external users. They offer more comprehensive collaboration capabilities than video conferencing tools like Zoom or Skype. Webex enables bidirectional integrations via API, meaning its tool can run inside other apps, and other apps can run in the Webex tool. One example is enabling Webex Messaging directly in Salesforce. Microsoft Teams only supports one-way integrations, meaning MS Teams users can’t access their Teams account features from within other applications and tools. Webex Meetings does integrate with Microsoft Teams, and users can initiate Webex meetings within Microsoft Teams channels.

Does Webex by Cisco have eDiscovery capabilities?

Cisco Webex Control Hub is a central management and auditing dashboard for Webex by Cisco that feeds some eDiscovery systems. From the Control Hub, admins can add or remove end users, assign roles and view analytics reports. Using the reports provided in the dashboard, legal, security and compliance officers can conduct some eDiscovery investigations in Webex. Information such as user session data, meeting content and bot activity is available, although for the most insight admins must upgrade to Pro Pack for Control Hub. With Aware, administrators gain even more insight into Webex Messaging and can perform faster, more efficient eDiscovery with federated search capabilities, automated notifications and Machine Learning (ML)-infused workflows.

Is Webex FedRAMP compliant? How does Aware enable compliance in Webex?

Webex for Government offers enhanced security and compliance solutions and is FedRAMP authorized.

Is Webex by Cisco GDPR compliant?

Webex adheres to the EU Cloud Code of Conduct, which helps support businesses in complying with the General Data Protection Regulation (GDPR) by protecting personal user data. Aware further enables GDPR compliance requirements in Webex by quickly surfacing content by custodian to improve responses to Data Subject Access Requests (DSARs) or employees’ Right to be Forgotten.

How can Aware proactively monitor for sensitive information like PII or PHI in Webex by Cisco?

Aware enables advanced compliance adherence for Webex by ingesting messages in near real time and automatically scanning for unauthorized or restricted content using intelligent workflows informed by regular expressions (RegEx) and keywords. When Personal Identifiable Information (PII), Protected Health Information (PHI) or Payment Card Industry (PCI) data is detected, companies can choose to automatically coach the employee and/or notify leaders to review the message and take action.

What type of messages does Aware manage in Webex?

Aware ingests and analyzes collaboration across all of Webex Messaging, including from public and private spaces and group and direct messages.

What Data Loss Prevention (DLP) features does Aware bring to Webex?

Aware supports Data Loss Prevention (DLP) in Webex by Cisco through AI-powered, rules-based monitoring that surfaces more instances of risky or unauthorized behavior within Webex Messaging. Using workflows configured for the enterprise’s specific needs, information security officers can exercise centralized governance and data protection across the Webex ecosystem. This gives organizations greater control over information sharing and enables custom retention policies in Webex.

Does Aware support any other collaboration or messaging tools in addition to Webex by Cisco?

Aware contextual intelligence platform gives companies the power to protect sensitive data and access valuable business insights across all major collaboration tools from a single, centralized source of truth. Aware ingests data simultaneously from Slack, Microsoft Teams, Zoom, WorkJam and more.

What business intelligence insights can companies get from Webex by Cisco using Aware?

Using Aware, business leaders can unlock next-generation operational and people intelligence from intelligent analysis of collaboration messages at scale. Aware organically surfaces the topics trending across the business, giving leadership complete overview of shifting sentiment, a continuous pulse of the organization and the ability to track key initiatives in near real time.


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