Use Artificial Intelligence and Automation to Support Listening Efforts
Insights about employee engagement and wellbeing don’t always come from annual surveys, focus groups and polls. This information already lives within employee conversations happening every day and, for organizations who leverage a digital communication platform, the data is easily accessible.
Save time by using a rules-based platform to automatically identify conversations of interest, such as discussions on a specific topic or one that violates acceptable use policies. This helps eliminate human error and oversight in finding important conversations.
Manually reviewing conversations and comments to understand themes and trends is cumbersome and resource intensive. Look for tools, like Aware, that automatically track trends in conversation behavior and highlight anomalies in order to inform strategic decisions and actions. These tools should use enterprise-grade Natural Language Processing (NLP) models to glean meaningful insights from employee communications.
A few examples of people insights available from these platforms include conversation sentiment, conversation health and trending topics.
Trending topics show how and where employees speak about subjects they care about in the digital workplace.
For example, the naming of a new CEO often requires extensive, organization-wide change management in order to protect employee morale and organization productivity. Topical insights can expose employee sentiment pertaining to the change, how employees are speaking about the issue and even surfaces areas of concern for change management leaders.
These metrics, and others, allow enterprise leaders to pull real-time, people insights from collaboration platforms. Use the data already living within your platform to support and back your most critical workforce and organization decisions.
How to identify trending topics in the workplace?
Forward-thinking organizations leverage topic reports of mainstream collaboration platforms (Slack, Workplace from Facebook, Yammer and Microsoft Teams) to understand how and where employees are discussing specific topics, or keyword groups, in the digital workplace.
Conversation sentiment measures the emotion that lies behind the messages living in your platform.
A negative sentiment score can reveal surface level employee frustrations before they escalate further. This insight shows your leadership team how your people feel about everything from one unique topic to an entire campaign in real-time.
What is conversation sentiment?
Conversation sentiment is the measure of emotion that lies behind messages within your collaboration platform. Organization leaders often measure conversation sentiment to augment annual or pulse surveys and get a more holistic view of employee engagement.
Gauge the appropriateness of both one-on-one and group conversations with conversation health metrics.
Conversation health metrics expose how behaviors trend over time so organization leaders can identify the root cause of individual issues. Topics that fall under this category include all verbiage your enterprise considers unsuitable for the workplace. This qualitative metric is a great performance indicator for a leader who wants to understand organization pockets that is trending in an unhealthy direction and needs extra attention.
What is conversation health?
Conversation health measures communications for work-appropriateness.
Unhealthy conversations contain swear words, sexual innuendos, hate speech, bias, inappropriate slurs or any other sort of derogatory language.
They should also show trends at the macro level across your community, as well as the group or channel level. Get next-level insights by layering Aware’s AI-infused technology on top of your organization’s digital communication platform.
Use Continuous Listening to Measure the Voice of the Employee
What if you could automatically measure the Voice of the Employee (VoE) and get an authentic reflection of how your workforce feels?
Use Aware to strengthen organizational insights with topics and themes your employees aren't sharing on surveys, get a day-to-day pulse on the engagement of your entire organization and understand areas of discontent, unrest or toxicity in your organization. Request a demo today.