How to Close the Communication Gap in the Healthcare Industry

Aware HQ
8/6/19 10:00 AM

While the day-to-day of the healthcare industry is fast-paced and nonstop, many organizations encounter barriers when it comes to sharing information. Infrequent communication and interactions between medical teams results in a lapse of information that is critical to the delivery of quality care.

The Communication Disconnect in Healthcare

In 2005, a study showed that 77% of physicians could not even name the nurse caring for their patient. This disconnect is a problem, and both your employees and your patients deserve a more personal, integrated approach to medical care.

Inefficient communication can result in disconnected employees and poor patient experience, ultimately resulting in a less-than-stellar reputation. Inefficient communication between practitioners slows the delivery of care to sick patients. Communicating between administration, specialists and aids creates a web of information that cuts productivity.

The cumulative impact of ineffective communication could cost a patient their wellbeing—or even their life.

A Critical Pair: Enterprise Collaboration & Healthcare

New collaboration technologies, such as Workplace by Facebook, Yammer and Microsoft Teams, help organizations save money and time when they create a space for real-time information sharing and access.

Memorial Health System Adopts Workplace by Facebook 

Memorial Health System frequently held large staff-wide events and weekly meetings. However, when employees could not attend—for either personal or professional reasons—they found themselves falling behind and out of the loop. After adopting Workplace by Facebook, they were able to save the money and time it took to hold company-wide events and meetings.

St. Luke's University Health Network Adopts Microsoft Teams

St. Luke’s University Health Network adopted Microsoft Teams after recognizing their employees needed a way to securely share information and documents with one another. Reduced time on paperwork and information searching  allowed healthcare employees to spend more time doing what they do best: caring for their patients.

Get the 👍 for Enterprise Collaboration in Your Healthcare Organization

Once you choose a collaboration tool and embark on the implementation journey, there are few considerations stakeholders in your organization will inevitably bring up. These will likely include questions around HIPAA, how to manage communication data and community management of deskless workers.

Concern 1: HIPAA

As with any new technology, industry regulations including HIPAA need to be taken into account. Remain HIPAA compliant when you pair your collaboration tool solution with a monitoring solution that detects and responds to inappropriate sharing of PHI.

Concern 2: Data Management

While HIPAA tops the list of many healthcare leader’s concerns, general data management is critical to a successful collaboration rollout. Help your compliance and legal teams breathe a sigh of relief by pairing your enterprise collaboration rollout with a data management strategy. This includes archiving, retention, eDiscovery and a process for data holds.

Concern 3: Deskless workers

Many healthcare workers are moving between patients and do not have access to a desk where they are able to stop and reply to communications. The best way around this is to embrace BYOD (Bring Your Own Device) processes and solution.

Enterprise collaboration platforms are accessible through personal mobile devices and give employees the ability to access and share information quickly, helping them provide better and faster service to their patients.

Successfully Adopt Collaboration In Your Organization

As a healthcare organization, you are responsible for treating your patient’s and protecting their data. When rolling out a solution like Workplace by Facebook or Yammer, lean on Aware to protect your employees and patients—so you can focus on giving your patients the care they deserve.

Champion Packet Form Image-1Download Aware's Comprehensive Guide for Workstream Collaboration Champions to be prepared for their questions, ease their concerns and achieve wall-to-wall adoption.

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