In the Age of COVID-19, Employees are 57% More Active on Collaboration Tools

by Aware HQ, on 3/23/20 12:58 PM

In response to the current pandemic, IT departments are leaning on collaboration tools to support the new normal of remote work. 

For many organizations, this transition was sudden, jarring and a direct result of emergency-induced remote work. Many are scrambling to cover the bases of information governance and risk management for a rapid digital workplace scale-up. One tool reported a 40% increase in usage and another added 7,000 new customers

Organizations that already had these collaboration tools in place are also seeing a spike in adoption. Aware’s data shows a 31% increase in active authors and that overall company message volumes are up 57%. 

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This is great news for companies. Employees are using collaboration tools in an effort to maximize productivity levels, even in a remote or distributed work environment.

Enterprise collaboration tools offer unique spaces to reflect the diverse types of interactions an employee may have in a workday. Public posts in open groups house business-as-usual content like company updates or project statuses. Direct chats, in contrast, are where colleagues often share more about their day-to-day experience. Are they anxious? Are they running into roadblocks working remotely? Do they trust their leader's decisions in the uncertain time?

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Memorial Health System uses Aware Spotlight to understand changes in employee sentiment during the COVID-19 pandemic

Employees at Illinois-based Memorial Health System turn to Workplace from Facebook for communications and updates around the pandemic. Consistent with other digital workplaces, they are now experiencing higher-than-usual usage with 48% more employees checking Workplace on a daily basis.

The internal communications team at Memorial Health pair Aware's qualitative insights and analytics solution, Spotlight, with Workplace to understand and respond to changes in employee sentiment as the situation around COVID-19 quickly evolves. 


We've heard this a lot over the past week, but it's true: we are all in this together.  During this uncertain time, the surge in collaboration presents a huge opportunity for organizations to understand employee sentiment and trending topics, as well as surface opportunities to protect the wellbeing of employees across the organization.