How to Use Workplace from Facebook & Aware to Understand Your Remote Workplace During the Coronavirus Pandemic

Aware HQ
4/2/20 8:00 AM

With no foreseeable end of the current COVID-19 pandemic, companies across the globe are settling into a new normal with remote work. As expected, the use of digital collaboration technologies and communication methods is suddenly in the forefront of everyone’s minds.  

Workplace from Facebook usage continues to skyrocket

We reported last week that our customers were 57% more active on collaboration platforms. Additional analysis shows that our Workplace from Facebook customers averaged 95% more daily messages in March compared to February, including 40% more active authors. One organization that uses both Workplace and Aware saw a 189% increase in message volume in just one week.

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Communicate with your entire workforce—including frontline and regulated employees—with Workplace from Facebook and Aware

No matter how regulated or risk averse the industry, you can bring your employees onto the digital workplace. If your company is new to remote work and unsure where to begin, use our information governance checklist to get started. Major companies like AstraZeneca, Sun Life Financial and Memorial Health System pair Aware and Workplace to communicate with employees, while also enforcing company Acceptable Use policies for all populations—including frontline, regulated and BYOD (bring your own device) employees.

When organizations pair their collaboration platforms (like Workplace) with Aware, they get an enterprise-grade solution for collaboration information governance. Aware satisfies the need for an immutable archive and rules-based enforcement of internal and external regulations such as HIPAA, the GDPR and CCPA.

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Especially relevant during this uncertain time, companies that use Aware’s qualitative insights and analytics solution, Spotlight, can glean deep, qualitative insights from Workplace. This is valuable for internal communications and human resources teams who need to understand changes in the organization’s psychosocial and cultural health. Spotlight also helps leaders understand how and where employees talk about important topics within Workplace, including corresponding conversation sentiment.

From the lens of a customer

Memorial Health System uses Aware Spotlight to understand changes in employee sentiment during the COVID-19 pandemic

 Employees at Illinois-based Memorial Health System turn to Workplace from Facebook for communications and updates around the pandemic. Consistent with other digital workplaces, they are now experiencing higher-than-usual usage with 48% more employees checking Workplace on a daily basis.

The internal communications team at Memorial Health pair Aware Spotlight with Workplace to understand and respond to changes in employee sentiment as the situation around COVID-19 quickly evolves.

Get Free Collaboration Insights & Analytics Through May


There’s no denying that companies across the globe are taking a hit. During this uncertain time, organizations are scrambling to protect their business. Now is the time, more than ever, to also protect your people.

We believe in this so strongly that we won't let cost be a barrier for any organization during this uncertain time. We are offering our insights and analytics product, Aware Spotlight, for free to all organizations through May.

Spotlight enables organizations to understand the conversation health, sentiment and trends in collaboration platforms like Workplace from Facebook, Microsoft Teams, Yammer and Slack. Leaders can use Spotlight to understand the conversation health, sentiment and trends of collaboration communities over time, and ultimately make more effective decisions, faster.

Get Spotlight for Free Through May

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