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Wiretap is Named a 2018 Gartner Cool Vendor

by Aware

In the tech world, cool carries a completely different meaning than the social standards of high school—it means interesting, new and innovative. It helps when others call you cool, too, which is why we're thrilled to announce that Gartner named Wiretap a 2018 Cool Vendor in Unified Communications and Collaboration Technologies.

Gartner, Inc.'s Cool Vendor research is designed to examine disruptive vendors that deliver rapid transformation projects, optimize the use of technology and solve longstanding challenges in a given industry.

“New technologies such as chatbots, AI and conversational user interfaces are poised to disrupt the unified communications and collaboration market,” wrote Gartner analysts Christopher Trueman, Gyanee Dewnarain, and Adam Preset. “Application leaders should assess how these technologies, offered by vendors such as those profiled in this report, are likely to transform this market.”  


Transforming the Market

As a startup with a 'collaboration-first' mindset, we seek to change the way that enterprises understand and gain insights from employee communication data.

Enterprise collaboration platforms have the potential to be one of the most abundant sources of unstructured data, which creates a massive opportunity to understand how individuals truly work in any organization—org charts aside.

Add in artificial intelligence and natural language processing, and the possibilities are endless. Suddenly, derived insights like influencer identification, workplace toxicity, sentiment analysis and much more become tangible, actionable benefits of collaboration platforms.

We love the work we do each day, and we are thrilled that Gartner analysts think our product is cool, too. Thanks for recognizing us as a Gartner Cool Vendor!


Gartner, "Cool Vendors in Unified Communications and Collaboration Technologies", Christopher Trueman, Gyanee Dewnarain, and Adam Preset, September 2018.

The Gartner Cool Vendor Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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