Unlock the authentic voice of your employees

Aware uses collaboration tool data to contextualize employee messages at scale. This allows business leaders to identify trends affecting products, services, and morale on the front line in real time, without waiting for those insights to filter up through broken business silos and complex chains of command. Aware is the direct line from the breakroom to the boardroom, enabling faster, more authentic decision-making and greater agility across the enterprise. 

Collaboration tools are software applications designed to facilitate teamwork, communication, and coordination among individuals or groups working on shared tasks or projects. They can be as simple as a commenting feature in a cloud document or as complex as a social network. Collaboration tools can be used in various settings, including in the workplace and in educational institutions. Aware supports all major collaboration tools, including Slack, Microsoft Teams, Webex by Cisco, Zoom Team Chat, Google Drive, Workplace from Meta and more. 

Aware’s People Intelligence insights provide valuable business intelligence data by aggregating and analyzing real-time employee voices at scale. Using Aware, businesses can understand how top-down messaging disseminates throughout the organization, how sentiment fluctuates on the front line, and where toxicity and negativity thrive. This gives businesses the opportunity to proactively address miscommunications, potential risks, and employee discontent before problems become widespread and the company culture suffers. 

The Voice of the Employee refers to the collective opinions, insights, and feedback from the people in your organization. Employee listening strategies gather and analyze employee feedback to identify areas of improvement, address concerns, and make changes to positively impact employee engagement, satisfaction, and productivity. By listening to the Voice of the Employee, organizations can proactively identify strength and weakness within the business and take action to address issues affecting morale or retention. Listening authentically to the Voice of the Employee is an important aspect of organizational success, as it can help companies create a positive work environment that fosters deeper employee engagement, loyalty, and productivity. 

Employee engagement refers to how committed and involved employees are in their roles and to their organization. Engaged employees are invested in and enthusiastic about their job and committed to achieving the organization’s goals. Within a business, high levels of employee engagement are desirable for increased productivity, improved customer experience, and reduced employee turnover rates. 

People Intelligence insights from Aware support business leaders in improving employee experience in a variety of ways. By providing leadership with a direct line from the breakroom to the boardroom, Aware accelerates informed decision-making, ensuring employees feel listened to, heard and valued by the company. Using Aware, businesses can also proactively search for and address common sources of frustration, and initiate feedback loops that monitor how processes work and messaging is received throughout the organization. 

Employee experience refers to how people engage with their workplace, including company culture, job satisfaction, and work-life balance. Employees who report a positive experience with their workplace are more likely to be highly engaged and have greater levels of job satisfaction. This means they’re more likely to remain with their current company for a longer period than people who report negative company experiences. People who do not enjoy a good employee experience suffer higher levels of job dissatisfaction and disengagement with their work. They are more likely to feel undervalued and demotivated and are at increased risk of seeking alternative employment. To attract and retain talent, businesses must invest in their people and proactively support a positive employee experience through social listening and People Intelligence measures that put the Voice of the Employee first. 

High employee retention rates benefit organizations both by reducing costs and retaining critical business knowledge. It can cost the equivalent of 30% or more of an employee’s annual salary to find, train and ramp a replacement for an outgoing worker. High turnover also negatively impacts employee morale, making it increasingly harder to attract and retain new employees in the future. Workplaces with low retention rates are characterized by negative employee experience and low engagement, and that leads to worsening customer service. 

Aware supports a range of use cases across all major collaboration tools, including Slack, Microsoft Teams, Webex by Cisco, Zoom Team Chat, Google Drive, Workplace from Meta and more. Aware makes collaboration messages accessible from an immutable archive, stored in real time, and infused with artificial intelligence and machine learning (AI/ML) workflows that enrich message metadata for complete, contextual oversight of the entire collaboration ecosystem. Some of the use cases the Aware platform technology enables include data loss prevention (DLP), insider risk detection, forensics and investigations, compliance adherence, eDiscovery, toxic hot spot detection, information governance, business feedback loops and key initiative tracking.