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Aware is a collaboration intelligence platform that identifies and reduces risk, strengthens security and compliance, and uncovers real-time business insights from digital conversations at scale.

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Aware Customer Story

Using Aware’s Topic Reports to Reduce Employee Burnout

Industry
Telecommunications
size
Global
PLATFORM
Slack, Microsoft Teams
STAKEHOLDERS
Digital Workplace
USE CASE
Employee Experience
reduceBurnout

Aware has enabled our organization to respond to burnout and create a more engaged workforce, ultimately improving employee experience and customer satisfaction. Senior Manager, Workforce Intelligence

Their Story

Employee burnout, quiet quitting, and churn were impacting a telecommunications company's frontline employees. These are the individuals that work in call centers and retailers, and their contributions are incredibly valuable to their leadership. The HR and Communications teams were tasked with understanding the reason behind these high levels of employee attrition.

The company used Aware to identify the source of burnout and to see the context behind it. They were able to determine patterns in the reports due to the rich data that Aware provided, including mentions of burnout tied to the holiday season, bad weather, PTO and low-performing staff members.

Leveraging Aware's Spotlight topic reports and contextual intelligence, they could understand discussions around burnout in near real-time and proactively address how to best help their employees – including coaching low performers and introducing employee engagement activities. In a sixty-day period, they were able to reduce mentions of burnout by 35% and boost overall morale.

Key Business Outcomes
Case-study-icon-attrition
Reduced Employee Attrition

Companies report a 5% annual cost savings by reducing turnover expenses, equating to millions.

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Improved Company Culture

88% of job seekers say a healthy culture at work is vital for success.

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