Aware has enabled our organization to respond to burnout and create a more engaged workforce, ultimately improving employee experience and customer satisfaction.
Senior Manager, Workforce Intelligence
Employee burnout, quiet quitting, and churn were impacting a telecommunications company's frontline employees and leading to increased incidences of negligent and careless insider risk. These are the individuals that work in call centers and retailers, and their contributions are incredibly valuable to their leadership. The HR and Communications teams were tasked with understanding the reason behind these high levels of employee attrition and dissatisfaction.
The company used Aware to identify the source of burnout and to see the context behind it. They were able to determine patterns in the reports due to the rich data that Aware provided, including mentions of burnout tied to the holiday season, bad weather, and PTO.
Leveraging Aware's Spotlight topic reports and contextual intelligence, they could understand discussions around burnout in near real-time and proactively address how to best help their employees – including coaching employees introducing new engagement activities. In a sixty-day period, they were able to reduce mentions of burnout by 35% and boost overall morale.
Reduced Employee Attrition
Companies report a 5% annual cost savings by reducing turnover expenses, equating to millions.
Improved Company Culture
88% of job seekers say a healthy culture at work is vital for success.
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