Proactively Reducing Fraud in Internal Collaboration Tools

Their Story

A major telecommunications company’s legal department does biannual forensic investigations into insider risk and loss of IP. They are heavy users of their internal collaboration platform and needed a way to view their collaboration data in a structured manner to uncover and report on potentially fraudulent activities from within their organization.

They leveraged Aware’s applications, including Search & Discover, to uncover a 300% increase in fraudulent activity. They also discovered unauthorized sharing of credentials and easy accessibility of proprietary information. Failure to address these risks could jeopardize their competitive advantage, and cost them valuable government and private enterprise contracts in addition to fines.

The company responded by implementing large-scale training for employees based on themes extracted from their forensic investigations. From these conversations and efforts, the company then implemented policies and rules within Signal to help proactively detect unauthorized activity in the future – everything from credential sharing to leaking proprietary information.