Helping a Telecom Provider Investigate and Safeguard Confidential Data

Their Story

Following the rollout of Slack, a major telecommunications company turned to Aware to help them understand the risks that resided within employee messages. Their primary concerns included preventing data loss and enabling eDiscovery within the tool.

Aware’s applications uncovered that call center employees used Slack messages to store large volumes of personal identifiable information (PII) and payment card industry (PCI) data. eDiscovery conducted leveraging Aware found that employees also lacked a secure solution to keep track of customer information, opening the company up to greater compliance risks.

With Aware, the company found the right solutions for employees to work more efficiently while safeguarding confidential information. They also deployed Aware’s automated compliance adherence features to scan new Slack messages for sensitive data, allowing them to correct and coach employees on inappropriate work habits in real time. The company caught and remediated over 20,000 credit card shares last year through Aware.