Ensuring the Preservation of Institutional Knowledge with Aware

Their Story

An international bottling company’s local regulations required that they purge their collaboration platform’s direct message and chat data every 30 days. However, their collaboration platform lacked the ability to distinguish between chat data and data that lived in public channels. As a result, they were losing valuable historical context from public channels every month.

The company partnered with Aware to help protect this data. Aware’s ability to set granular records retention rules allowed them to specify how long they wanted to retain data from different areas of their platform. They were able to set retention rules based on channel, source and more.

Thanks to Aware, the company was able to comply with regulatory requirements but still preserve extremely important institutional knowledge that existed throughout their collaboration platform.