Putting Employee Mental Health First with Aware

Their Story

An international transportation company feels employee mental health is key to the continued success of their business. It's important to them that their employees feel empowered to ask for help when they need it. In one instance, an employee used a four-letter word in an after-hours post on their internal collaboration platform, expressing anger and frustration, then deleted the post.

Using Aware's Signal application, the word and subsequent deletion were flagged. The company then conducted a Search & Discover query to dig deeper into what was going on with the employee. Once they got the search back, they looked at the posts surrounding the event for broader context, and it became clear that this employee was not in a good place mentally. They were struggling with some personal issues and needed support.

The company stepped in and was able to help the employee through their Employee Assistance Program (EAP). Before Aware they would never have been able to surface this issue and provide assistance to the employee.