Healthcare Provider Boosts Morale with Aware’s Help

Their Story

An American healthcare provider was noticing some unrest within their team. Employees were beginning to burn out from the pandemic and were leaving the organization. Their communications team needed to gauge if employees needed extra support, and if leadership needed to adjust their communication strategy. They wanted to get in front of rumors and gossip and ensure that their employees felt they were supported and valued.

The company implemented Aware’s Spotlight and Signal apps to get a real-time, authentic pulse on the issues that their employees cared about. They also set up Signal rules to alert on hot topics such as COVID and BLM, as well as set up reports to flag potential areas of toxic sentiment.

With Aware, they were able to provide valuable feedback to leadership, introduce new benefits designed to combat increasing turnover, and boost employee morale. In several cases, they were able to guide employees in need of additional mental health support to their EAP. They also proactively addressed several issues within the organization, including rumors of a COVID outbreak.