Actively Reducing Harassment in the Workplace

A social enterprise foundation’s HR team was looking to advance how they keep track of an increasing amount of harassment and bullying within their digital workspace. While the Digital Workplace and Legal teams were able surface incidents after they occurred, they felt they needed a better system to properly perform investigations, and proactively identify employee harassment before it became a problem.

With Aware’s Signal application, they could surface messages with toxic, abusive, and prohibited content, complete with context. Spotlight gave them a real-time view of potentially toxic areas of the business that they could dig deeper into. Finally, Search and Discover provided a simple solution that allowed the HR and legal teams to launch deeper investigations. In one case, an investigation in response to a threatened lawsuit discovered that the complainant was the primary perpetrator of workplace harassment.

The HR department used this data to offer effective coaching and foster a healthy digital collaboration environment – making employees much happier.