Understanding Employee Behavior in Internal Communications

A large energy company relied solely on their collaboration platform to manage internal communications. However, they lacked a formal system to observe  employee behavior and sentiment surrounding these messages and ensure collaboration was healthy and productive. By implementing Aware’s Spotlight application, they gained daily, real-time insight into external events their employees were discussing, internal campaign success, and an overall pulse check of their collaboration platform groups. With Aware’s AI and NLP processing models, they could quickly judge sentiment, allowing their communications team to make smarter decisions regarding when and what to communicate and change across an organization level. 

Through Aware, the company gained the ability to create a strong collaborative culture where employees worked efficiently while mitigating the risks associated with human behavior at scale.