We wouldn’t have quickly understood why people were unhappy with the benefit without Aware.
HR Business Partner
A global franchise restaurant rolled out a new employee benefit they felt would be well received by employees, however they ended up seeing the opposite outcome. The sentiment surrounding this particular benefit was extremely low – complete with lots of unhappy emojis. The company needed a way to gain more insight into why and how to best rectify it.
After integrating their collaboration software with Aware, the Human Resources team quickly discovered the employee frustration regarding their new benefit was not an internal issue. Through the real-time information in Spotlight and Search & Discover features in Aware, they confirmed the benefit was not functioning properly through their external vendor.
With this information, their team was able to not only identify the issue, but communicate with their vendor to resolve it. Without Aware, the company was limited to surveys and would have rolled back a benefit without a complete understanding of why. Once the problem was resolved, Spotlight captured improved sentiment – and the benefit was a resounding success.
Increased Efficiency
Companies report a 99% reduced time to resolution of operational failures.
Improved Company Culture
Employees who feel heard are 4.6x more likely to feel empowered to do their best work.
Reduced Employee Attrition
78% of people say they’re more likely to stay with an employer because of their benefits.
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