Immediately Surfacing Breaks in a Newly Introduced Benefit

Their Story

A global franchise restaurant rolled out a new employee benefit they felt would be well received by employees, however they ended up seeing the opposite outcome. The sentiment surrounding this particular benefit was extremely low – complete with lots of unhappy emojis. The company needed a way to gain more insight into why and how to best rectify it.

After integrating their collaboration software with Aware, the Human Resources team quickly discovered the employee frustration regarding their new benefit was not an internal issue. Through the real-time information in Spotlight and Search & Discover features in Aware, they confirmed the benefit was not functioning properly through their external vendor.

With this information, their team was able to not only identify the issue, but communicate with their vendor to resolve it. Without Aware, the company was limited to surveys and would have rolled back a benefit without a complete understanding of why. Once the problem was resolved, Spotlight captured improved sentiment – and the benefit was a resounding success.