Uncovering the Root Cause of Staff Departures

Their Story

A tech company onboarded several promising candidates in one of their departments, only to have them all leave the company within a few months. They were eager to find out why the new employees left the company, and how they could prevent this from happening in the future.

The company used Aware’s Spotlight as well as their Search & Discover applications to dig into the communication histories of the new employees within their collaboration platform. While the interactions were pleasant, they noticed that interactions had been few and far between after these employees’ first day.

While they couldn’t ascertain exactly why these employees left, they did uncover gaps in their onboarding program and the lack of engagement with fellow employees exposed a weakness in their company culture. Going forward, the company used this data to encourage more engagement and celebration of employee contributions, creating a smoother onboarding experience and improved employee retention.