Reducing Costly Equipment Downtime Through Proactive Monitoring

Their Story

A global franchise restaurant is responsible for thousands of pieces of equipment in its various locations. When that equipment malfunctions or needs repair, the existing process takes upwards of 3-7 days to identify and validate the problem. This results in unhappy employees, unhappy customers and decreased revenue.

The company decided to use their existing collaboration tool and Aware to streamline their workflow. Corporate encouraged employees to report equipment concerns within Workplace. Aware was then used to proactively identify equipment concerns in real-time through a Signal policy, surfacing every mention of equipment malfunctions or failures.

As a result, Aware is used to validate equipment issues based on conversations, eliminating the need to send follow up communication to supervisors. This new process has allowed the company to reduce equipment downtime, and ultimately boost their bottom line.