Creating an Engaging Environment by Implementing Aware

Their Story

A global restaurant chain believes that employee experience is the heart of their business. In 2021, they began struggling with employee turnover. The chain was looking for a way to proactively address turnover while better engaging existing employees and improving company culture.

The company began leveraging their internal communications platform to share training materials, provide workplace feedback, and recognize one another on a job well done. Using Aware’s Spotlight feature, they were able to determine the impact of these initiatives with real-time sentiment measurement. The company also set up Signal rules to address any incidents in near-real time.

The company was able to create a feedback loop, enabling them to gain an authentic pulse on what’s working for their employees and what isn’t. They also found that they could identify and celebrate highly engaged employees, as well as quickly respond to situations where worker safety was jeopardized. All these initiatives led to lower turnover, a stronger culture, and increased revenue.