How a Major Telecommunications Company Protected PII and PCI Data

Solution

The company gained greater understanding of how frontline employees use collaboration and identified missing tools and functionality they needed to work effectively. This empowered executives to find the right solutions for employees to work more efficiently while also safeguarding confidential information. In addition, the company deployed Aware’s automated compliance monitoring features to scan new collaboration messages for sensitive data, allowing them to correct and coach employees on inappropriate work habits in real time.

As a result, the company improved PII/PCI compliance, thereby mitigating potential fines or loss of licensing. Additionally, the company reported higher employee satisfaction because workers felt heard and seen by business leadership. Providing employees with the right tools to make their jobs easier boosted morale as well as strengthened information security.