SOLUTIONS

For IT & Collaboration Owners
Deliver safe, secure collaboration while satisfying the needs of stakeholders across the business

For Security
Improve your risk posture with a purpose-built solution for collaboration

For Legal
Scale, orchestrate and streamline your eDiscovery process for employee collaboration
For Compliance
Establish a proactive approach to collaboration compliance and information governance


For Employee Experience
Harness insights from surveys and collaboration data to transform the employee experience

AWR-2023_human-behavior-risk-analysis-report_cover art_small
Download the Resource

The Human Behavior Risk Analysis

Learn More →

Integrations

Connect Aware to the tools you already use to have all your company messaging in one place.

LEARN MORE →
Our Platform

Contextual Intelligence Platform

Aware is a contextual intelligence platform that identifies and reduces risk, strengthens security and compliance, and uncovers real-time business insights from digital conversations at scale.

LEARN MORE → Learn About our AI →
Our Applications
Flashlight

Signal

Protect your data and your people with complete, real-time visibility and centralized control of collaboration.

Learn More →
Chat_Search

Data Management

Take centralized control and make smarter decisions about what to keep and what to purge.

Learn More →
file_lock

Search & Discover

AI-powered universal search purpose-built for collaboration. Find information and surfaces the full story—faster.

Learn More →
Growth

Spotlight

Automatically capture authentic human signals from modern collaboration to support your most valuable asset.

Learn More →
AWR-2022-HBRA-LandingPage-Visual

What's in your data?

Calculate my results →

Company

About Aware

Our leadership, our company

Careers

Explore open roles with our remote-friendly, global team

Partners

Driving customer value, together

Press Releases

Digital workplace news and insights

Customers

How Aware customers streamline operations, reduce risk, and boost productivity

Security

Data security partners & certifications

Contact

Get in touch with us

Aware-BPW-Company-Nav

10 Reasons Why Aware is a Top Place to Work

Learn more →

Resources

Access reports, webinars, checklists and more.

Explore →

Blog

Explore articles devoted to enterprise collaboration, employee engagement, research & more

Explore →
Case Study Promo_2023

How Aware customers streamline operations, reduce risk, and boost productivity

Read More →
Menu

Effective Introduction of Employee Listening Software Starts With the Courtesy of Transparency

by Greg Moran

Early in my career, I was the executive over all the deposit and core banking systems for Bank One (now part of Chase). Bank One had grown through acquisition and had a number of systems teams scattered around the country.

Part of my job was to plot a path to get those systems decommissioned, one-by-one, and onto a new next-gen banking platform. In the process of doing this, I had to tell teams of people, in various locations around the country, that I needed their help to decommission a system they had poured blood, sweat and tears into…and that when they were done they either had to move to Columbus or lose their job.

I started with a personal visit and honest conversation with each team about what was happening, why and how they would be treated and what options they had.

Amazingly, after the transparent conversations, not only did the teams do great work, they became self-governing and proactively sought help in handling team members that were disengaged and toxic.

It turns out that—even in that extreme case—when given the respectful courtesy of transparency and explanation, the majority of people can be enlisted and engaged to deliver great work.

The Irrational Hesitation When it Comes to Introducing Monitoring Software

Now, as COO of Wiretap, a company that builds software that, among other things, monitors enterprise collaboration platforms like Workplace by Facebook and Microsoft Teams, I advise executives grappling with the rollout of these powerful tools.

Honestly, it would be the height of delusion to believe that companies don’t have an obligation to ensure that the behavior of their employees adheres to both legal and social standards of maintaining a safe and inclusive workplace.

However, it would also be the height of delusion to think that because something must be done, that the practice of employee listening should not be transparent and openly discussed with everyone in the company.

Employee Listening Software is Nothing New

We are occasionally told: “Our company doesn’t believe in monitoring—we aren’t a monitoring company.” But, if you are an enterprise of any scale, then you are a monitoring company. Period.

Closed-circuit televisions, badge and email scanners, browser monitoring, click stream analysis, call center monitoring, corporate card reviews and time clocks are just a few examples of employee behavior listening. The truth is, when safety or efficiency is on the line, we monitor everything.

The real question is how much monitoring is appropriate and in what situations.

Manage Introduction of Monitoring Software With Intention

My strong advice is that as you deploy collaboration tools, you first seek out the appropriate monitoring solution that keeps your employees safe and then seize the opportunity to reinforce with your team that you…

  • Value them as the heart and soul of your company and you want to give them a platform that makes it easier to work and share ideas together.
  • Feel a deep obligation to protect them and their livelihood. Which is why you need to take the appropriate actions to protect the reputation of the company.

You can then share specific examples of the sorts of things the company will keep an eye out for—and reassure them that those are the only things that the organization will monitor.

This should be done personally, when possible, and reinforced periodically so that everyone stays reminded of the fact they operate inside of a community that cares for them and looks out for their interests in a thoughtful, balanced way.

We’ve been doing this in the email world for years, so there are a LOT of resources out there to help you write and communicate a monitoring policy for collaboration. The Society for Human Resource Management (SHRM) is a great resource for composing company communications.

Done well, this can be part of your adoption change management strategy and will actually increase the pace of your roll out.

Happy transparent collaborating!

Leverage Real-Time Employee Behavior Metrics to Protect Your Culture


Since employees simply speak more casually and candidly on communication platforms, conversations on these platforms are more likely to be reflective of true employee sentiment and challenges.

Wiretap is proud to serve as industry-leading conversation experts, enabling enterprises around the globe to achieve compliance, culture protection, and AI-infused employee behavioral insights.

Wiretap's Aware is a one-click integration with enterprise tools such as Workplace by Facebook, Microsoft Teams and Yammer.


Learn about Aware for:

workplace-aware-integration-card-1
Workplace by Facebook
microsoft-teams-aware-integration-card
Microsoft Teams
Topics:Compliance AdherenceEmployee Experience